Raphie

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Raphie

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The AI support platform built for sports betting & iGaming operators

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Our iGaming-native AI support platform resolves player requests end-to-end, reducing costs while increasing player satisfaction. Raphie delivers exceptional CX that drive loyalty and retention, increasing lifetime value.

Why operators choose Raphie

Transform player experience with our agentic AI support

Our AI support platform is purpose-built for iGaming and sportsbooks. It automates 80%+ of inquiries, equips agents with real-time guidance, and scales seamlessly with operator demand.

The result: accuracy, efficiency, and cost savings generic AI solutions can’t match.

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Automation

80%+

80%+

80%+

Tickets resolved
automatically

Tickets resolved
automatically

Tickets resolved
automatically

Cost Savings

60%+

60%+

Operational
savings

Operational
savings

Cost Savings

60%+

Operational
savings

CSAT

90%+

90%+

Player
satisfaction

Player
satisfaction

CSAT

90%+

Player
satisfaction

Reliability

99%+

99%+

Reliability and
uninterrupted support

Reliability and
uninterrupted support

Reliability

99%+

Reliability and
uninterrupted support

Our proprietary AI platform is built to support every stage of the player journey.

Onboarding

Onboarding

Servicing

Servicing

Retaining

Retaining

Player Acquisition & Funding Support

Capture revenue earlier by guiding players through AI powered onboarding and deposit flows in real time

Customer Due Diligence (KYC)

Protect conversion by resolving identity and verification decisions through AI decisioning embedded within the player journey

Inbound Customer Support

Reduce churn and cost to serve through AI Agent resolution and Copilot assisted decisioning

Responsible Gaming & 
Regulatory Compliance

Preserve player lifetime value through continuous AI monitoring, early risk detection, and policy driven interventions

Payments & Fraud Support

Prevent revenue leakage by identifying anomalies and initiating AI guided intervention workflows

Lapsed Customer Reactivation

Recover dormant revenue through personalized outbound reactivation campaigns powered by gaming specific conversational AI

Bet & Wager Activation 

Expand player wagering through personalized bet recommendations informed by player history and live interaction context

Onboarding

Onboarding

Servicing

Servicing

Retaining

Retaining

Player Acquisition & Funding Support

Capture revenue earlier by guiding players through AI powered onboarding and deposit flows in real time

Customer Due Diligence (KYC)

Protect conversion by resolving identity and verification decisions through AI decisioning embedded within the player journey

Inbound Customer Support

Reduce churn and cost to serve through AI Agent resolution and Copilot assisted decisioning

Responsible Gaming & 
Regulatory Compliance

Preserve player lifetime value through continuous AI monitoring, early risk detection, and policy driven interventions

Payments & Fraud Support

Prevent revenue leakage by identifying anomalies and initiating AI guided intervention workflows

Lapsed Customer Reactivation

Recover dormant revenue through personalized outbound reactivation campaigns powered by gaming specific conversational AI

Bet & Wager Activation 

Expand player wagering through personalized bet recommendations informed by player history and live interaction context

Onboarding

Onboarding

Servicing

Servicing

Retaining

Retaining

Player Acquisition & Funding Support

Capture revenue earlier by guiding players through AI powered onboarding and deposit flows in real time

Customer Due Diligence (KYC)

Protect conversion by resolving identity and verification decisions through AI decisioning embedded within the player journey

Inbound Customer Support

Reduce churn and cost to serve through AI Agent resolution and Copilot assisted decisioning

Responsible Gaming & 
Regulatory Compliance

Preserve player lifetime value through continuous AI monitoring, early risk detection, and policy driven interventions

Payments & Fraud Support

Prevent revenue leakage by identifying anomalies and initiating AI guided intervention workflows

Lapsed Customer Reactivation

Recover dormant revenue through personalized outbound reactivation campaigns powered by gaming specific conversational AI

Bet & Wager Activation 

Expand player wagering through personalized bet recommendations informed by player history and live interaction context

Onboarding

Onboarding

Servicing

Servicing

Retaining

Retaining

Player Acquisition & Funding Support

Capture revenue earlier by guiding players through AI powered onboarding and deposit flows in real time

Customer Due Diligence (KYC)

Protect conversion by resolving identity and verification decisions through AI decisioning embedded within the player journey

Inbound Customer Support

Reduce churn and cost to serve through AI Agent resolution and Copilot assisted decisioning

Responsible Gaming & 
Regulatory Compliance

Preserve player lifetime value through continuous AI monitoring, early risk detection, and policy driven interventions

Payments & Fraud Support

Prevent revenue leakage by identifying anomalies and initiating AI guided intervention workflows

Lapsed Customer Reactivation

Recover dormant revenue through personalized outbound reactivation campaigns powered by gaming specific conversational AI

Bet & Wager Activation 

Expand player wagering through personalized bet recommendations informed by player history and live interaction context

Onboarding

Onboarding

Servicing

Servicing

Retaining

Retaining

Player Acquisition & Funding Support

Capture revenue earlier by guiding players through AI powered onboarding and deposit flows in real time

Customer Due Diligence (KYC)

Protect conversion by resolving identity and verification decisions through AI decisioning embedded within the player journey

Inbound Customer Support

Reduce churn and cost to serve through AI Agent resolution and Copilot assisted decisioning

Responsible Gaming & 
Regulatory Compliance

Preserve player lifetime value through continuous AI monitoring, early risk detection, and policy driven interventions

Payments & Fraud Support

Prevent revenue leakage by identifying anomalies and initiating AI guided intervention workflows

Lapsed Customer Reactivation

Recover dormant revenue through personalized outbound reactivation campaigns powered by gaming specific conversational AI

Bet & Wager Activation 

Expand player wagering through personalized bet recommendations informed by player history and live interaction context

First-in-class

Our AI platform delivers player experiences that drive lasting loyalty

Raphie partners with leading operators across iGaming and OSB to elevate player support. Whether scaling established brands or enabling new entrants, our AI platform combines AI and expertise to lower costs, resolve issues faster, and build loyalty that lasts.

gameLM AI agent messages

AI Platform

Instant Resolution

Automates 80%+ of inquiries, giving players immediate answers without human lift.

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gameLM messages

AI CoPilot

Real-Time Guidance

Supports agents with AI-powered suggestions to cut handle time and boost accuracy.

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gameLM messages

AI CoPilot

Real-Time Guidance

Supports agents with AI-powered suggestions to cut handle time and boost accuracy.

Learn more

Man working on a laptop at his desk

Expert Agents

Specialized Support

Handles complex cases with sportsbook & iGaming expertise and brand-aligned player care.

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Man working on a laptop at his desk

Expert Agents

Specialized Support

Handles complex cases with sportsbook & iGaming expertise and brand-aligned player care.

Learn more

Stadium

Easily integrate into your ecosystem

Built to fit your ecosystem, not the other way around

Our AI platform is purpose-built for iGaming and sportsbooks. It automates 80%+ of inquiries, equips agents with real-time guidance, and scales seamlessly with operator demand.





The result: accuracy, efficiency, and cost savings generic AI solutions can’t match.

Get started with Raphie

Secure by design

Secure by design to protect operators and players

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What Operators say about Raphie

Proven partner to leading sportsbook & iGaming operators

“As OSB in Florida expanded, we needed a partner who could keep pace and truly understand our customers.

The larger BPOs we tried fell short, but Raphie exceeded expectations and became an indispensable partner for us.”

Danny Crook

SVP, at Hard Rock Digital

"Raphie has been a valuable partner, enhancing both our customer experience and operational efficiency.

Their deep sportsbook and iGaming expertise, along with direct integration into our PAM and ticketing systems, has helped solidify our position as Arkansas’s sportsbook leader."

Neal Atkinson

Senior Director of Sportsbook, BetSaracen

Frequently asked questions

See how Raphie AI support platform can transform your iGaming operation.

What is AI support, and how does it work for iGaming operators?

Raphie's AI support platform reads real account context, takes direct action, and replies in the operator's brand voice, resolving player tickets end-to-end. It automates routine inquiries, keeps response times fast, and scales instantly to handle surges, new game launches, or entry into new markets for iGaming operators.

What is AI support, and how does it work for iGaming operators?

Raphie's AI support platform reads real account context, takes direct action, and replies in the operator's brand voice, resolving player tickets end-to-end. It automates routine inquiries, keeps response times fast, and scales instantly to handle surges, new game launches, or entry into new markets for iGaming operators.

Can AI support automation resolve tickets end-to-end?

Yes. Raphie's AI support platform resolves player support tickets end-to-end, reading account context and taking direct action itself. Operators using it see up to 80%+ of routine tickets closed without human involvement, while CSAT holds steady and response times improve across the player journey.

Can AI support automation resolve tickets end-to-end?

Yes. Raphie's AI support platform resolves player support tickets end-to-end, reading account context and taking direct action itself. Operators using it see up to 80%+ of routine tickets closed without human involvement, while CSAT holds steady and response times improve across the player journey.

What makes Raphie different from other AI providers?

Raphie's team operated a turnkey iGaming platform and staffed player support floors before building the AI platform, giving the company firsthand experience most AI vendors lack. That operational history shapes every product, from the AI support platform to CoPilot and Expert Agents, with lessons learned directly from running support operations.

What makes Raphie different from other AI providers?

Raphie's team operated a turnkey iGaming platform and staffed player support floors before building the AI platform, giving the company firsthand experience most AI vendors lack. That operational history shapes every product, from the AI support platform to CoPilot and Expert Agents, with lessons learned directly from running support operations.

How does Raphie handle complex or sensitive player requests?

Raphie's AI support platform handles routine, high-volume inquiries directly, while complex or sensitive requests are logged with full audit trails and escalated appropriately. This keeps automation focused where it performs best, with human oversight always available for cases that require judgment or personal care, keeping every player interaction accurate and trustworthy.

How does Raphie handle complex or sensitive player requests?

Raphie's AI support platform handles routine, high-volume inquiries directly, while complex or sensitive requests are logged with full audit trails and escalated appropriately. This keeps automation focused where it performs best, with human oversight always available for cases that require judgment or personal care, keeping every player interaction accurate and trustworthy.

How long does it take to integrate Raphie AI support platform?

Integration timelines vary depending on platform complexity and existing systems, so Raphie works closely with each operator to scope a realistic go-live plan. For a timeline specific to your setup, the best next step is speaking directly with the Raphie team to discuss your platform and requirements.

How long does it take to integrate Raphie AI support platform?

Integration timelines vary depending on platform complexity and existing systems, so Raphie works closely with each operator to scope a realistic go-live plan. For a timeline specific to your setup, the best next step is speaking directly with the Raphie team to discuss your platform and requirements.

Do we need to replace our current stack to adopt AI support?

Raphie's AI support platform is designed to work within existing operations, automating routine tickets while integrating alongside current systems and teams. Many operators run Raphie's AI Platform, CoPilot, and Expert Agents together, adapting the mix of automation and human support to their specific needs.

Do we need to replace our current stack to adopt AI support?

Raphie's AI support platform is designed to work within existing operations, automating routine tickets while integrating alongside current systems and teams. Many operators run Raphie's AI Platform, CoPilot, and Expert Agents together, adapting the mix of automation and human support to their specific needs.

How does Raphie approach iGaming compliance and RG?

iGaming compliance and responsible gaming are treated as core design considerations across Raphie's products, with full audit trails and detailed logging built into the AI support platform for transparency and oversight. Specific compliance and certification details are shared directly with operators when discussing enterprise requirements.

How does Raphie approach iGaming compliance and RG?

iGaming compliance and responsible gaming are treated as core design considerations across Raphie's products, with full audit trails and detailed logging built into the AI support platform for transparency and oversight. Specific compliance and certification details are shared directly with operators when discussing enterprise requirements.

Can AI support automation improve player retention?

Yes. Faster resolutions, consistent brand-compliant responses, and steady or improving CSAT all contribute directly to player retention. Raphie's approach treats support as a retention driver, helping operators keep players engaged through consistently strong, iGaming-specific support experiences across every stage of the player journey, from onboarding to ongoing play.

Can AI support automation improve player retention?

Yes. Faster resolutions, consistent brand-compliant responses, and steady or improving CSAT all contribute directly to player retention. Raphie's approach treats support as a retention driver, helping operators keep players engaged through consistently strong, iGaming-specific support experiences across every stage of the player journey, from onboarding to ongoing play.